Find and select the product you want. Once selected, click "buy". This will take you to another window showing the product's main features. Then click "add to cart". Once you have completed your purchase, click "next" and you will be asked to register, or if you are already a customer, simply enter your email and password. Verify if the delivery address details are correct and if they are not, there is an option to change them. Choose the available payment method that interests you most and press "next". You must complete the order by accepting or selecting the final options indicated to you to finalize the order.
Credit or debit card: You can pay by card free of charge and through REDSYS' secure SSL platform. It accepts many types of cards. PayPal: Fast and secure with your PayPal account or your credit or debit card. Your sensitive data is automatically encrypted using the best available technologies. Orders paid using PayPal do not incur any additional charges. Other methods: Depending on the country where the purchase is made, there may be other alternative payment methods available.
All our products are 100% original and are purchased directly from the manufacturer or authorized distributor. This is our guarantee.
We ship most orders within 1-3 business days (excluding weekends, national holidays, and periods of unexpected high demand). Delivery time depends on the shipping method you choose: standard mail or express mail. For Spain only with Correos Express: the average delivery time is 1 to 2 business days after shipment.
We have shipping and handling fees that are automatically added to the price of the products you purchase. On the checkout page, you will see the final price, and that is exactly what you will have to pay. Shipping costs depend on the number of items, weight, destination, and the shipping method you choose when placing your order: standard or express shipping. The best way to see this information is to add the products you want to your cart and proceed to checkout. There, when you choose your shipping method and enter your address, the shipping costs will appear. You can then proceed to checkout. An exception is made for orders with free shipping, depending on the current offer.
Once your order is confirmed, you will receive an email confirming your order details. You will also be notified when we ship the items with the respective tracking details.
Yes, you can change the address by sending us an email requesting the change and providing the new address. Once the order has been processed and shipped (after you receive the shipping confirmation email), it is impossible to change the address.
Yes. You can do this by filling in your address as the "billing address" and the address you want your order sent to as the "shipping address".
You can cancel your order for any reason, but only before it has been processed and shipped. After that, you cannot cancel your order, but you can return it. For instructions on how to do this, please see our Returns, Replacements, and Refunds page.
No, you don't need an account. You can place an order as a guest by simply providing your email address and shipping address. However, we recommend creating an account to receive our newsletter, special offers, and more.
All you need to do is provide us with your name, email address, and a password of your choice.
Access the customer area and click on "New." Then, fill in your name, street address, number, postal code, city, province, email address, and finally, a password. It is important to note that the email address and password are essential; without them, you will not be able to make purchases on the website, or you will have to re-enter all your information.
We guarantee that all personal data will be kept private and confidential, and that we will never disclose your information without your authorization. For more details, please see the Terms and Conditions.
All payments made on our website are processed through partner companies or banks and with an SSL connection and are 100% secure.
Our trusted online payment partners continuously monitor transactions for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. When our team cannot categorically rule out the possibility of fraud, the transaction is put on hold and the customer is asked to provide identity documents. Identification documents help us ensure that purchases were made by a genuine cardholder.
When you click the "place order" button, you are directed to a page where you can enter your discount code/coupon. On this page, you can enter the discount code and the corresponding discount will be applied to your order. You can then proceed with the check and pay the remaining amount. Note : Only one coupon code can be used per order. Inteacosmetics reserves the right to cancel orders if coupon misuse is suspected.
After placing an order, how is it processed? Once payment is confirmed, we strive to ship items the same or next business day. If a product is currently unavailable, we allow 3 business days for shipping. If a paid product remains unavailable for more than 3 business days, the customer will be contacted and informed of the restocking deadline. They will then be offered the option to wait or receive a refund.
Orders shipped by have an associated tracking code that is sent by email once the order is posted with all the information to track your order.
Our main goal is your complete satisfaction, so shopping with us is easy and totally transparent, and we offer an "Easy Returns Policy" through which you can request a return/exchange of a product within 14 days of delivery. If, after receiving your order, you wish to return or exchange a product, you must follow these steps: Send us an email to info@inteacosmetics.eu stating your intention to exchange or return the product within 14 days of receiving the order. Please provide your order identification details (Order Number) and mention the reference(s) of the product(s) you wish to exchange and/or return. You will receive an email from us with all the information you need to return or exchange the product(s). If you proceed according to the information in the email and we receive the products in their original packaging with all seals, labels, and barcodes intact, you will receive a replacement product, a voucher for a future purchase, or a refund to your original payment method (depending on the situation). Refunds may take up to 14 business days to process and 5 to 10 days to appear in your account after processing. You will receive an email confirming that your account has been credited once your refund has been processed. Important: Inteacosmetics will only refund or exchange an item if it was received by the customer when it was delivered. If it's a replacement, it's subject to stock availability. If a replacement isn't available, we'll refund the full amount.
For a return or exchange to be accepted, you must comply with the following rules: The product must be sealed in its original packaging, including the protective cellophane or labels (if applicable). If the product box has no brand or seal, you must keep the product seal or any other protective markings intact. You must ensure that the product meets all accompanying components: samples, gifts, among others, respecting the original shipping conditions. Please keep the invoice, bearing in mind that a copy must accompany the return of the product to inteacosmetics. I have a few more questions about the INTEACOSMETICS website and its products. How can I get in touch with you? Your questions are very important to us, and we are committed to providing responsive customer service, answering every email with a close and dedicated approach. You can reach us via email, phone, Facebook, and chat. Please see our Help and Contact page.
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